Privacy Policy
This Privacy Policy (“Policy”) describes how Groong, LLC d/b/a Counseling Bridge ("Counseling Bridge", "we", "our", or "us") collects, processes, retains, and discloses personal data of visitors ("you" or "your") to our platform via our website (the “Site”). This Policy does not apply to personal data collected by us offline or through any means other than your visit to the Site.
Please read this Policy carefully to understand our policies and practices regarding your personal data and how we treat it. By interacting with our Site or providing us with your personal data, you agree to the collection, use, and sharing of your personal data as described in this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of the Site after we make changes to the Policy is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
Children's Data
Our Site is not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that personal data.
Personal Data That We Collect or Process
"Personal data" is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, personal email address, telephone number, or home address. Counseling Bridge provides a platform for adults to submit certain information and receive a response with potential mental health professionals who work with a particular area of concern. Counseling Bridge does not sell services to individuals. Counseling Bridge does not target residents outside the state of Oklahoma to use the Site. Any information of a mental health professional collected or processed while visiting the Site is believed to be business contact information and outside the scope of this Privacy Policy. However, if you access the Site from your personal computer or mobile device, the following types and categories of personal data may be collected or processed:
- Identity information such as name, email and/or physical address, insurance provider, age-range, session format and therapist preferences, and language preference if you submit the information via a submission form on the Site.
- Location information such as approximate location, time zone, and the date and time of your visit to the Site.
- Technical and device information such as your IP address, browser and device type, pages visited, referring website, and other similar information.
If you choose not to provide or allow us to collect some information listed above, we may not be able to respond to your inquiry or display the Site to you.
How We Collect Your Personal Data
Counseling Bridge does not sell services to individuals. Counseling Bridge does not target residents outside the state of Oklahoma to use the Site. However, if you access the Site from your personal computer or mobile device, the following describes how we collect personal data from you:
You Provide Personal Data to Us
We collect personal data about you when you interact with our Site such as when you fill out and submit an online form requesting a response regarding potential mental health professionals in your area of concern or requesting us to contact you.
Automatically Through Our Site
As you navigate through and interact with our Site, we may use automatic data collection technologies to collect personal data such as usage details, IP addresses, operating system, browser type, and personal data collected through cookies including details of your interactions with our Site, Site traffic data, location data, and Site pages that you visit. Using automatic collection technologies assists us with Site security, troubleshooting, Site performance monitoring, and Site traffic analysis.
The technologies we use for automatic data collection may include:
- Cookies. A cookie is a small file placed on your device when you interact with the Site. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Site.
- Web Beacons. Some parts of the Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those parts of the Site and for other related statistics.
When you interact with the Site, third parties that are unrelated to Counseling Bridge may use automatic collection technologies to collect information about you or your device. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about collection technologies of other companies, you should contact the responsible provider directly.
How We Use Your Information
Counseling Bridge does not sell services to individuals. Counseling Bridge does not target residents outside the state of Oklahoma to use the Site. However, if you access the Site from your personal computer or mobile device, the following describes how we use personal data that we collect about you or that you provide to us:
- To respond to your submission of an online form regarding potential mental health professionals in your area of concern or responding to your request for us to contact you. Your personal data may also be used to provide you with the Site and any contents, features, and information related to our business.
- To improve our Site, including by analyzing your personal data to develop, maintain, analyze, improve, optimize, measure, and report on our Site and how users interact with the Site.
- In any other way we may describe when you provide the personal data.
We may remove personal identifiers from your personal data and use the anonymized result for the purpose of developing and training algorithms used in our business. We will not use your identifying personal data for development or training of the algorithms.
Who We Disclose Your Personal Data To
Counseling Bridge does not sell services to individuals. Counseling Bridge does not target residents outside the state of Oklahoma to use the Site. However, if you access the Site from your personal computer or mobile device, the following describes who we may disclose your personal data to:
- Contractors, service providers, and other third parties we use to support, maintain, and improve the Site.
- A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Counseling Bridge assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Counseling Bridge is among the assets transferred.
We may also disclose your personal data:
- To comply with any court order, law, or legal process, including responding to any government or regulatory request.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers, or others.
The categories of personal data we may disclose include identity, location, and technical and device information.
Your Rights and Choices About Your Information
This section describes mechanisms you can use to control certain uses and disclosures of your personal data and rights you may have.
- Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some Site features may be inaccessible or not function properly.
- Location Data. You can choose whether or not to allow the Site to collect and use real-time information about your device's location through device privacy settings. If you block the use of location information, some Site features may become inaccessible or not function properly.
Your State Privacy Rights
Counseling Bridge does not sell services to individuals. Counseling Bridge does not target residents outside the state of Oklahoma to use the Site. However, if you access the Site from your personal computer or mobile device, depending on your state of residency, you could have certain rights related to your personal data, including:
- Access and Data Portability. The right to request confirmation of whether we process your personal data and to request access to a copy of the personal data we process. To the extent feasible and as required by state law, data will be provided in a portable format. Depending on your state of residency, you may have the right to receive additional information. If so, it will be included in the response to your access request.
- Correction. The right to request that we correct inaccuracies in your personal data that we maintain, taking into account the personal data's nature and processing purpose.
- Deletion. The right to request that we delete personal data about you that we maintain, subject to certain exceptions under applicable law.
- Opt Out of Using Personal Data for Sales, Targeted Advertising, and Profiling for Certain Legal or Similarly Significant Decisions. The right to request that we do not use your personal data for these purposes.
Important: The exact scope of these rights vary by state and it is possible that Counseling Bridge is not subject to the law of the state where you reside or there may be exceptions where we do not have an obligation to fulfill your request.
How We Protect Your Personal Data
Counseling Bridge sells technology-related services solely to businesses and does not target or sell services to individuals. Counseling Bridge does not target residents outside the state of Oklahoma to use the Site. Information of a mental health professional collected or processed while visiting the Site is believed to be business contact information. However, if you access the Site from your personal computer or mobile device, the following describes how we protect your personal data:
We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Site. In particular, email sent to or from the Site may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.
The safety and security of your personal data also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.
How We Retain Your Personal Data
Counseling Bridge does not sell services to individuals. Counseling Bridge does not target residents outside the state of Oklahoma to use the Site. However, if you access the Site from your personal computer or mobile device, the following describes our personal data retention practices:
We keep the categories of personal data described in this Policy for as long as reasonably necessary to fulfill the purposes described or as otherwise legally permitted or required, such as maintaining the Site, operating our organization, exercising our rights, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the personal data when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or de-identified.
Changes to Our Privacy Policy
We may update this Policy from time to time. The date this Policy was last updated is identified at the top of the Policy. The way we notify of changes to this Policy is by updating the "last updated" date and posting the updated Policy on the Site. You should check our Site periodically to see the current Policy and any changes we have made to it.
Contact Information
To ask questions or comment about this Privacy Policy or our privacy practices, contact us at hello@counselingbridge.com.